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Privacy Policy

About Us
Orvixly LLC is a leading provider of a variety of hosting solutions and online tools for different types of online projects and/or businesses to establish and build their web presence and get found in online search. We care about protecting the personal information of our customers and visitors who use our website, products, or services (collectively, our “Users”). This privacy policy provides details about how your personal information is collected, shared, and used by us. Any GDPR-related questions can be addressed to Orvixly LLC Data Protection Officer at [email protected].

Information Covered by This Privacy Policy
This privacy policy covers personal information, including any information we collect, use, and share from you, as described further below. This privacy policy applies to our website, our products, and services. This privacy policy does not cover how our Users may use or share data that they collect using our services.

When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy.

Information We Collect from You

Signing Up for Services; User Information

  • Information you provide prior to any registration process, such as your email when you provide it to us;

  • Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address or credit card information, geographic location, and industry), when you call or email us (for support or otherwise), or when you use our products or services; and

  • Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data.

Use of Services, Website Visits, and Support
Data relating to your online activity on our website with respect to our Services, including the following:

  • IP address

  • Browser type and version

  • Geographic location

  • Pages you view

  • How you got to our Services and any links you click on to leave our Services

  • When you update your information, communicate with us, or order new Services

  • Metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens)

  • Your interactions with any videos we offer

  • Issues you encounter requiring our support or assistance

  • Any device or other method of communication you use to interact with the Services

  • Your telephone conversations with us (which we may monitor or record).

We store this data we collect in a variety of places within our infrastructure, including system log files, back-end databases, and analytics systems.

Domain Registration Services

Information Collection
When you purchase Domain Registration services for top-level domains (“TLDs”), we are required to collect the following personal information from you (collectively, “Personal Information”):

  • Registrant Name

  • Registrant Organization (where applicable)

  • Registrant Address

  • Registrant Email

  • Registrant Fax (where applicable)

  • Registrant Phone number

  • Administrative Contact

  • Administrative Contact Organization (where applicable)

  • Administrative Contact Address

  • Administrative Contact Email

  • Administrative Contact Fax (where applicable)

  • Administrative Contact Telephone Number

  • Technical Contact

  • Technical Contact Organization (where applicable)

  • Technical Contact Address

  • Technical Contact Email

  • Technical Contact Fax (where applicable)

  • Technical Contact Telephone Number

  • Billing Contact

  • Billing Contact Organization (where applicable)

  • Billing Contact Address

  • Billing Contact Email

  • Billing Contact Fax (where applicable)

  • Billing Contact Telephone Number

Our collection of Personal Information is necessary to comply with obligations we have with the Internet Corporation for Assigned Names and Numbers (“ICANN”) and with certain TLD registries (“Registries”) so that you can validly register your domain name.

Disclosure of Information

Public Whois
Our obligations related to ICANN and other Registries require us to make certain domain name information (“WHOIS Information”) available and accessible to the public through a searchable port 43 “WHOIS” Service via a public webpage operated by the applicable registrar of record (“WHOIS Site”). Except for EU/EEA natural persons (as described below), your Personal Information could be displayed on the WHOIS Site.

EU/EEA Natural Persons
Pursuant to the GDPR, if you are a EU/EEA natural person, our publication of WHOIS Information will not contain any Personal Information.

Transfer Out
If you initiate a transfer out of a domain name away from us, we may need to publish your registrant email address obtained from your Personal Information on the WHOIS Site for a certain period.

Certain Registries
We may be obligated to provide Personal Information and Additional Personal Information to Registries to successfully complete your domain name registration.

Permitted Disclosures
We may disclose your Personal Information when required by ICANN rules, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP).

Social Media and Other Sources

  • Information from third-party social networking sites if you log into our Services using their credentials;

  • Information from seminars, webinars, surveys, polls, or publicly available sources;

  • Information you consent to us receiving from third parties.

How We Use Your Information
We use your information to:

  • Provide and improve our Services;

  • Ensure proper functioning of Services;

  • Provide requested information or technical support;

  • Facilitate website and Services use;

  • Advertise and market our Services (with your consent where required);

  • Diagnose problems;

  • Administer websites;

  • Communicate with you;

  • Provide a personalized experience;

  • Protect security and compliance; and

  • Use aggregated data for trends and statistics reports.

Payment information is only used to facilitate payments. Recorded calls are used for quality, training, and reference.

Sharing of Information

Partners and Third Parties
We share information only with partners, third-party service providers, vendors, corporate reorganizations, authorized users within your organization, and legal authorities when required.

Legal Process
We may disclose personal information to courts, law enforcement, or other third parties to respond to legal obligations, protect rights, or prevent harm.

Security
We take technical and organizational measures to safeguard your data. Transmissions over email or internet are at your risk. Financial data transmissions are protected by encryption such as TLS.

Tracking Technologies and Online Advertising
We use cookies, pixels, tags, scripts, and similar technologies. Details are in our Cookie Policy.

Choice / Opt-Out

Marketing Communication

Cookies
Manage cookies via our Cookie Policy.

Unauthorized Accounts
Report unauthorized accounts by emailing [email protected].

Retention of Personal Information
We retain personal information for up to seven years following service termination, unless required by law to retain longer.

Your Rights (GDPR)
To exercise rights such as access, portability, correction, erasure, restriction, objection, or withdrawal of consent, email [email protected]. Verification may be required.

Children
Services are not directed to persons under 18. We delete any personal information of children under 18 if identified.

Data Transfer
Personal information is stored and processed in the U.S. and by staff outside the EEA, with safeguards per GDPR.

Complaints
Contact [email protected] for complaints regarding personal information processing.

Notification of Changes
We may update this privacy policy at any time. Major changes will be notified via our website or email. Continued use of Services indicates acceptance of updates.